As a Product Manager I have a broad role that encompasses the following responsibilities:

Product Management which encompasses:

• Advising the Road Map Committee on the features required for the scheduled releases
• Market research
• Producing business requirements for the new features, enhancements, reports etc.

Development Lead which encompasses

• Project managing the development of the releases (the full SDLC)
• Assist with producing the technical specifications
• Managing the fixing of errors and bugs in the system and the resultant hot-fix/service pack releases
• Managing the development team
• Software development
• Producing product documentation
• Consultant and support staff training (new people, new releases etc.)
• Setting the architectural and technical standards

Customer Services which encompasses

• Assisting with issues that cannot be resolved by support and need to be escalated to development
• Client consulting to understand and resolve issues the customers have with BarnOwl
• Pre-Sales assistance to the sales team
• Client training on an ad-hoc basis