Twitter connection timeout

Question

We just launched a rails app on heroku and see a lot of connection timeouts to the api. We have a connection timeout of 10 sec. Is it a normal behavior or is it because of too many hits? All queries are authenticated as a user. We query friends/ids and followers/ids only.

We see also timeouts in our reverse auth query done by the same app.

Do somebody already had something like that?

EDIT

Having a support ticket, they told me they were looking with twitter's engineers to avoid blacklist.

Answer 1

It appears this is due to Twitter blacklisting Heroku's primary IP addresses. If you are having this issue, please file a ticket with Heroku and comment on this Twitter discussion: https://dev.twitter.com/discussions/20185