OpenAI GPT-3 API error: "Request timed out"

Question

I keep get an error as below

Request timed out: HTTPSConnectionPool(host='api.openai.com', port=443): Read timed out. (read timeout=600)

when I run the code below

def generate_gpt3_response(user_text, print_output=False):
    """
    Query OpenAI GPT-3 for the specific key and get back a response
    :type user_text: str the user's text to query for
    :type print_output: boolean whether or not to print the raw output JSON
    """
    time.sleep(5)
    completions = ai.Completion.create(
        engine='text-davinci-003',  # Determines the quality, speed, and cost.
        temperature=0.5,            # Level of creativity in the response
        prompt=user_text,           # What the user typed in
        max_tokens=150,             # Maximum tokens in the prompt AND response
        n=1,                        # The number of completions to generate
        stop=None,                  # An optional setting to control response generation
    )

    # Displaying the output can be helpful if things go wrong
    if print_output:
        print(completions)

    # Return the first choice's text
    return completions.choices[0].text

df_test['GPT'] = df_test['Q20'].apply(lambda x: \
              generate_gpt3_response\
              ("I am giving you the answer of respondents \
                in the format [Q20], \
                give me the Broader topics like customer service, technology, satisfaction\
                or the related high level topics in one word in the \
                format[Topic: your primary topic] for the text '{}' ".format(x)))

# result
df_test['GPT'] = df_test['GPT'].apply(lambda x: (x.split(':')[1]).replace(']',''))

I tried modifiying the parameters, but the error still occurs.

Anyone experienced the same process?

Thanks in advance.

Answer 1

As stated in the official OpenAI documentation:

A Timeout error indicates that your request took too long to complete and our server closed the connection. This could be due to a network issue, a heavy load on our services, or a complex request that requires more processing time.

If you encounter a Timeout error, please try the following steps:

• Wait a few seconds and retry your request. Sometimes, the network congestion or the load on our services may be reduced and your request may succeed on the second attempt.
• Check your network settings and make sure you have a stable and fast internet connection. You may need to switch to a different network, use a wired connection, or reduce the number of devices or applications using your bandwidth.
• If the issue persists, check out our persistent errors next steps section.