Open MessageBird widget chat from JS code

Question

I'm using messagebird omnichannel widget for my website. And put the snippet code already. The widget runs great BTW.

I did saw toggleChat function, but it can only hide the chat window.

How can I force-open the chat widget from javascript code ?

Answer 1

MessageBird developer is here :)

Good catch! There was a small issue with toggleChat method.

We just fixed it and deployed the fix, you can use toggleChat() now.

As you mentioned, toggleChat should do it - to open/hide the widget, but it didn't work. The issue that we had was the following: you had to pass true to open the chat and pass false to close it. It is not obvious when we have the name of the method like toggleChat, I agree! :)

Anyway, it's fixed but feel free to reach me if you have any other questions about the widget or our other products.