Notification for RingCentral Glip

Question

We need the get notifications of new unread messages in Glip. I tried to find this in the API documentation but do not see. Anyone know if that is available?

Answer 1

To receive notifications for new messages in Glip, subscribe for webhook or PubNub notifications with the following event filter.

/restapi/v1.0/glip/posts

This will send you events for all new posts for your user whiich can be a regular user or a chatbot user. Read more at: https://developers.ringcentral.com/api-reference/Team-Messaging-Post-Event

A JavaScript implementation is available in the glip-client SDK:

https://github.com/ringcentral/ringcentral-chatbot-js

The specific lines are at L139-L143.

      await this.rc.post('/restapi/v1.0/subscription', {
        eventFilters: [
          '/restapi/v1.0/glip/posts',
          '/restapi/v1.0/glip/groups',
          '/restapi/v1.0/account/~/extension/~',
        ],
        expiresIn: 473040000, // 15 years
        deliveryMode: {
          transportType: 'WebHook',
          address: process.env.RINGCENTRAL_CHATBOT_SERVER + '/bot/webhook',
        },
      });