mantis bug reporting timeout

Question

When I report a bug in our Mantis system I sometimes take too long to enter all the info (>5 min) and Mantis reports a timeout when I finally hit the "Submit report" button. Hitting BACK doesn't always work, either I lose everything I have typed or resubmitting still doesn't work (same error).

Question: why is this "feature" there and is there a way to either disable it or make it (a lot) longer timeout?

We're using Mantis 1.2.3

Answer 1

Assuming that by 'Mantis reports a timeout' you mean APPLICATION ERROR #2800: Invalid form security token. This could be caused by a session timeout, or accidentally submitting the form twice., then most likely the issue is caused by a PHP session timeout.

Please refer to the corresponding troubleshooting section in the MantisBT Administrator's guide.

As a workaround, the Administrator can increase the value of session.gc_maxlifetime, or set $g_form_security_validation = OFF; in config_inc.php (not recommended for security reasons).