How to fix “Issue:Test login Needed” issue in GooglePlayConsole

Question

I have submitted app in google play.I got a reply from them Test Login needed. I have provided test login needed in Target content network. I have updated my app. I have mailed google play support team my username and password. Google Support team said that we have changed our status.

Once again i have received mail from play store that your update has been rejected because you have not provided test login needed. They said

Apps that contain elements that appeal to children must comply with all Families Policy Requirements. We found the following issue(s) with your app:

In order to review your app for “Designed for Families” eligibility, we will need you to provide a test login account. Please provide login credentials to the support team before you submit any updated version for another review (select “Test Login Needed” and include the test login account and password details in the open box field)."

Many times our has been rejected for same reason even i have provided test login account and forward to them also.

What i have to Do. Did any one have exp on this issue?

Answer 1

Our app got approved today.In case if your app got rejected because test login needed. you will received a mail from google play support team.In that you will have a text

Please provide login credentials to the support team

click the support team link and select test login needed and provide the details what they ask . after that you will receive mail from google developer support team.you will received no in the headline[similar to : [0-423523427159] ].

From that mail[kindly note you have to quote the no in the mail]... and then you can mail to google support about your problems.

you can provide a screen shot + video. how you app works in that mail

They will respond. May be it takes time. But they responding. Finally our app got approved.