How can I use extract values using 2 keys using AWK in Bash?

Question

I want to use a Bash script to make summarize reading csv file. The script only reads $1, $2 and $4.

I want to use $1, $2 as a key and $4 for value but if there is a records for "critical" then print it as $1, $2, "critical" in a row. but instead of using "==", "=~" is not working on awk. and "contains" is not working properly in this time.

If anyone helps me to solve this problem, it would really be appreciated.

'''

Input

A, SVC-ID01, Critical
A, SVC-ID01, Info
A, SVC-ID01, Good
A, SVC-ID01, Good
A, SVC-ID01, Good
A, SVC-ID02, Info
A, SVC-ID02, Info
A, SVC-ID02, Good
B, SVC-ID-03, Good
B, SVC-ID-03, Good
B, SVC-ID-03, Good
B, SVC-ID-04, Info
B, SVC-ID-04, Info
B, SVC-ID-04, Good
B, SVC-ID-04, Info

awk -F "," '{ 
if (NR != 1) 

arr[$1","$2];
arr2[$1","$2]=$4;

if (arr2[$1","$2] == "Critical")
{
    arr2[$1","$2]="Critical";
}
else if (arr2[$1","$2] == "Info")
{
    arr2[$1","$2]="Info";
}
else
{
    arr2[$1","$2]="Good";
}
}  END {for (i in arr) {print i "" arr[i] "," arr2[i]} }'  ${filename} | sort $2

output

A, SVC-ID01, Critical
A, SVC-ID02, Info
B, SVC-ID-03, Good
B, SVC-ID-04, Info

'''

Answer 1

I would use a couple of lookup tables to make "Critical" the "max" value:

awk '
    BEGIN {
        FS = SUBSEP = OFS = ", "
        state["Good"] = 1;     lookup[1] = "Good"
        state["Info"] = 2;     lookup[2] = "Info"
        state["Critical"] = 3; lookup[3] = "Critical"
    }
    value[$1, $2] < state[$3] {value[$1, $2] = state[$3]}
    END {
        PROCINFO["sorted_in"] = "@ind_str_asc"
        for (key in value) print key, lookup[value[key]]
    }
' Input

This outputs

A, SVC-ID01, Critical
A, SVC-ID02, Info
B, SVC-ID-03, Good
B, SVC-ID-04, Info

Answer 2

You don't have 4 columns and if not Critical or Info is already set, assign $3 to the array. The field separator also looks like it should be ", " or else you'd need to match on " Critial" and " Info".

Example:

awk -F ", " '{
    arr[$1", "$2];
    if ($3 == "Critical" || arr2[$1", "$2] == "Critical")
    {
        arr2[$1", "$2]="Critical"; 
    }
    else if (arr2[$1", "$2] != "Info")
    {
        arr2[$1", "$2]=$3;
    }
}
END {for (i in arr) {print i "" arr[i] ", " arr2[i]} }' ${filename} | sort $2