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Docusign Connect retry frequency when require acknowledgement enabled

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docusignapi

What is the retry frequency for an account that has Connect enabled and the "Require Acknowledgement" setting turned on, assuming that the endpoint on our side does not reply with a successful acknowledgement each time it is hit?

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aboostani Avatar asked Oct 26 '25 14:10

aboostani


1 Answers

From the Documentation

If the Require Acknowledgement option is selected and a publication message fails to be acknowledged, the message goes back into the queue and the system will retry delivery after a successful acknowledgement is received. If the delivery fails a second time, the message is not returned to the queue for sending until Connect receives a successful acknowledgement and it has been at least 24 hours since the previous retry. There is a maximum of ten retries.

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Kim Brandl Avatar answered Oct 28 '25 08:10

Kim Brandl



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