Dialogflow Knowledge (beta feature)

Question

I am trying to create FAQ using Dialogflow Knowledge. Ideally, either the conversation intent or FAQ must trigger. When I type in the FAQ, it does fetch the response from knowledge base but at the same time it also triggers a intent for slot filling.

How can I resolve this to trigger either FAQ (if found in knowledge base) or intent (if no FAQ exists in knowledge base, for the given threshold).

Regards.

Answer 1

For my bot, I preferred knowledge base answers for response. for that I set the preference more towards Knowledge base like this:

Also, I didn't created any separate intent to capture slots. Only using the default that is generated while creating the knowledge base. There is also no webhook enabled for my agent.