AWS Lambda integration with Amazon Connect is not working

Question

I created Amazon Connect instance and take a DID phone number. Then I create Contact flow with AWS Lambda function in the same region - N. Virginia. Then I assign this Contact flow to phone number. When I tried to call to this phone number via softphone "Failed connection" error appears. When I tried to use another Contact flows without lambda, and also standard Contact flow "Sample Lambda integration" - it seems working. Please advise

Answer 1

Please check if the permission and policy is set for the lambda function

In the function check triggers tab in the open the view function policy. If no policy is attached , then please add required permission , you can add permission using following link http://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html#allow-call-function