artifactory 6.8.7 won't start as can't connect to access server

Question

Since upgrading to 6.8.7 using the rpm on RHEL 7, using systemctl start artifactory fails

Looking in the log its failing at this point

2019-03-16 09:50:28,952 [art-init] [INFO ] (o.a.s.a.ArtifactoryAccessClientConfigStore:593) - Using Access Server URL: http://localhost:8040/access (bundled) source: detected
2019-03-16 09:50:29,379 [art-init] [INFO ] (o.a.s.a.AccessServiceImpl:353) - Waiting for access server...
2019-03-16 09:50:30,625 [art-init] [WARN ] (o.j.a.c.AccessClientHttpException:41) - Unrecognized ErrorsModel by Access. Original message: Failed on executing /api/v1/system/ping, with response: Not Found
2019-03-16 09:50:30,634 [art-init] [ERROR] (o.a.s.a.AccessServiceImpl:364) - Could not ping access server: {}
org.jfrog.access.client.AccessClientHttpException: HTTP response status 404:Failed on executing /api/v1/system/ping, with response: Not Found

Previously we would get

2019-03-13 09:56:06,293 [art-init] [INFO ] (o.a.s.a.ArtifactoryAccessClientConfigStore:593) - Using Access Server URL: http://localhost:8040/access (bundled) source: detected
2019-03-13 09:56:06,787 [art-init] [INFO ] (o.a.s.a.AccessServiceImpl:353) - Waiting for access server...
2019-03-13 09:56:24,068 [art-init] [INFO ] (o.a.s.a.AccessServiceImpl:360) - Got response from Access server after 17280 ms, continuing.

Any suggestions on debugging whether this access server has started ?

Further to this I found logs showing when it worked it used to start a jar file

2019-03-08 09:19:11,609 [localhost-startStop-2] [INFO ] (o.j.a.AccessApplication:48) - Starting AccessApplication v4.1.48 on hostname.nexor.co.uk with PID 5913 (/opt/jfrog/artifactory/tomcat/webapps/access/WEB-INF/lib/access-application-4.1.48.jar started by artifactory in /)

Now when i look I find /opt/jfrog/artifactory/tomcat/webapps/access/ is empty so there is no jar file to run

The rpm did deliver an access.war file and that is there

$ ls -l /opt/jfrog/artifactory/webapps
total 104692
-rwxrwxr-x. 1 root root 51099759 Mar 14 12:14 access.war
-rwxrwxr-x. 1 root root 56099348 Mar 14 12:14 artifactory.war

Is there some manual step I can run to expand this war file to get the jar (as you can guess I am not up on my java apps)

Answer 1

Eventually got it working by deleting the empty /opt/jfrog/artifactory/tomcat/webapps/access directory and a new one containing the required jar files got created.

Not sure why this happened but that got it working for me