Android In-app rating promt submit button and stars are disabled on Production app

Question

I have integrated the Android In-app rating feature in my app. It was working fine during testing. But in production on some devices, submit button and stars are disabled. Can anyone know the actual issue with this?

Answer 1

The Submit button should be disabled only in a version which was downloaded via Play Store’s app sharing feature.

See Test using internal app sharing, it’s explicitly written there:

Important: When using an app installed with internal app sharing, reviews can't be submitted. To emphasize this difference, the button is disabled in the UI.

So you need to make sure that you are working on a pure production non-app-sharing version.